VIV Extras

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Giveaways

Win a copy of Learning To See

As featured in VIVmag’s July/August issue, shoe designer Claudia Ciuti’s favorite book is Learning to See: Bringing the World A ...

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Playlists

Sela Ward's Workout

As featured in the September/October 2008 issue of VIVmag, trainer Stephanie Laff has worked with the award-winning actress Sela Ward for mor ...

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Recipes

Parmesan and Rosemary “Fried” Chicken

Baked potato chips are the secret to this chicken’s crispy coating. Instead of going into a vat of fat, this bird cooks in the oven.

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FAQ

VIVmag is committed to taking your magazine experience to the next level. How can we help you get there?

I’m getting error message “Error 22-M” while attempting to download VIVmag on my Mac.

If you receive this error message, there was a license failure during the download of the publication. Follow these steps to regenerate the licenses.UNINSTALLPlease drag the following to the Trash (you may not have all these items; please delete any that you have):Applications > Zinio’User’ > Library > Preferences > ContentGuard’User’ > Library > Preferences > Zinio.plist’User’ > Library > Preferences > com.zinioreader.plist’User’ > Library > Preferences > com.zinio.zdlm.plist’User’ > Zinio Library > zcmd.plistBe sure to “Empty Trash.”RE-INSTALLNow, click the following link to download the installer file for the Zinio Reader for Mac:http://www.zinio.com/GetReader?pm=yesPlease double click the Zinio Install file to install the Reader, and you should have no further difficulty.

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Can I find VIVmag on my newsstand?

No. VIVmag is exclusively digital. Our unique paperless format gives you unprecedented control over your viewing experience and draws you into greater interaction with the content. VIVmag is truly one-of-a-kind, and we’re excited about journeying together with you into the interactive, paperless and environmentally responsible future of magazine publishing!To help us bring VIVmag to life, we’ve partnered with digital distributor Zinio Systems Inc. Their free downloadable program, the Zinio Reader, brings our intense, luminous images alive on your desktop in a way paper can’t rival. Think of us as a personal spa for your mind!The Zinio Reader allows you to watch videos, listen to audio, zoom in and out of pages, highlight favorite quotes or tips, make purchases instantly, archive copies for quick reference, and keyword search all issues of VIVmag.

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What is Zinio?

Zinio Systems is VIVmag’s trusted partner in digital-magazine creation and distribution. Zinio-distributed magazines offer readers the option of flipping through pages whether you’re connected to the Internet or not. That means you can read your issue of VIVmag whenever, wherever - even on an airplane! It downloads in minutes at the click of a mouse. With the free downloadable program Zinio Reader, you get VIVmag the instant the issue is available - no postal lag time! And, you can archive, keyword search, highlight and print out your favorite articles and even send a copy to a friend. (Note that the send-to-a-friend option is not yet available on Mac versions.)

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Will Zinio work on my computer?

Whether you are a Mac or a PC user, you can enjoy reading VIVmag with the Zinio Reader as long as you have the required operating system and specifications and a high-speed Internet connection.* PC users: Windows Vista, 2000 or XP with a Pentium III or more powerful processor* Macintosh users: Mac OS X Version 10.3 or higher (G3 processor or better)Check out the complete system requirements at zinio.com/reqs.

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How do I install Zinio software?

For PC Users: Visit zinio.com/GetReader and follow the steps for your FREE, secure and fast download. Installation requires a one-time registration and takes up less than 30MB of space on your hard drive.
For Mac Users: If you are on a Mac using OS X 10.3, you already have Zinio Reader installed! Go to the Applications folder on your hard drive, open the Zinio folder at the bottom and double-click on the Zinio Reader icon. Enter your email address and a password to activate the Zinio Reader, and your magazine will begin to download. It’s that simple.

If you have Mac OS X 10.3 or higher installed but Zinio is not already in your Applications folder, visit zinio.com/GetReader and follow the steps for your free, secure and fast download. Installation requires a one-time registration and takes up less than 30MB of space on your hard drive.

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Do I need to be connected to the Internet in order to read VIVmag?

You do need an Internet connection when you are signing up for your VIVmag subscription. After that, whenever you are online and a new issue of VIVmag is ready, you will get a message from Zinio asking if you are ready to download. Once your issue has downloaded, it remains on your desktop in your dedicated Zinio Reader subscriptions folder. That means VIVmag can be viewed wherever you are, even if you do not have access to the Internet.

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I’m having trouble downloading the Zinio Reader at work.

Your employer may restrict software downloads via security software. This firewall protects the company’s system from viruses. The Zinio Reader is VIVmag’s trusted digital-distribution partner and does not contain any viruses.If you want to download the Zinio Reader at work, ask your system administrator or IT department to authorize the download for you. For more information, check Zinio.com/help.

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I’m getting error messages while installing the Zinio Reader on my Mac.

If you are having difficulty upgrading or installing the Zinio Reader for Mac or receive the message “Cannot locate email address,” it is because the Zinio Reader is not compatible with Mac OS X 10.2 or lower. Check out the complete system requirements at zinio.com/reqs.If the above doesn’t apply, something may be blocking the Zinio Delivery Manager from registering properly. If you are using any type of Internet security applications or hardware, you may need to reconfigure them to allow the Zinio Delivery Manager full access to the Internet.Here’s how:

Click the Apple Menu, and select System Preferences.
Select Network, then click the Proxies tab.
In the Bypass proxy settings for these Hosts & Domains section, enter: zinio.com
Click Apply Now.

Once you’ve completed these steps, run the Zinio Reader again and click Tools. Then select Check for Magazines. The Zinio Reader should now activate and download your magazine(s).If you still cannot activate the Zinio Reader after reconfiguring your network settings, find and delete the ContentGuard folder. This is usually located in your User folder under Library, in the Preferences subfolder. Be sure to Empty Trash afterward.If the above instructions do not solve this particular problem, please contact VIV Customer Support.

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I’m having trouble reading VIVmag’s text on my PC. Do you have any tips?

There is a Control Panel setting on your computer called ClearType that provides enhanced viewing capability.To use ClearType for screen fonts:

Click Start and then click Control Panel. Click Appearance and Themes, then click Display.
On the Appearance tab, click Effects.
Click to select Use the following method to smooth edges of screen fonts, and then click ClearType in the list.

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I’m a Mac user and I can’t get the pages to VIVify; I click the “V” button, but nothing happens. What’s wrong?

The problem you are experiencing is most likely due to a setting in QuickTime. Open QuickTime Player in your Mac’s Applications folder. (You can access this from your Dock or hard drive.) In the menu bar, click on QuickTime Player (it should be the first item on the top left) and scroll down to QuickTime Preferences. Next, click on Advanced and then check the box next to Enable Flash. Then, quit QuickTime.If the Zinio Reader is still open, quit and restart the application. If you had already closed it prior to opening QuickTime, start up the Zinio Reader as you would normally. Once you have returned to VIVmag, double-click the red VIVify button to fully interact with the page.

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Why aren’t the videos in VIVmag playing?

In order to view videos on your PC or Mac, you need to have QuickTime software loaded on your computer. You may already have QuickTime; it now comes bundled with Apple iTunes. But if you cannot find QuickTime in your applications folder and/or have never downloaded iTunes, click here to download it to your PC or click here to download to your Mac and follow further instructions.

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I’m having trouble clicking to turn pages.

If you are having trouble turning pages by clicking the page corner with your mouse, you can go to the bottom arrow tool and click forward. Additionally, you can use your keyboard forward and back arrows to flip through.

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My “Give a friend a free copy” icon is grayed out.

Normally, this would mean that your publication does not offer this service to its readers. However, we encourage you to share VIVmag with all of your friends and family … for FREE! While Zinio Systems works on its end to make this Zinio Reader feature available to Mac users, we are providing you with the direct link to this handy pass-along tool.Click here and spread the word! Breathe new life into someone else’s magazine experience today!

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I see a flashing movie projector icon. What does this mean?

It means there is an interactive element on the page. Simply click the projector icon to watch special effects or hear sound.

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I forgot to download my last issue of VIVmag. How can I get a copy?

Don’t worry. While paper magazines are pulled from newsstands the instant the newest issue becomes available, your digital magazine is still there waiting for you. You can download VIVmag whenever you want.

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How do I subscribe?

It’s easy to subscribe to or renew VIVmag. Just visit our secure and seamless subscription page.If you have questions about this process, send us an email request, or call our toll-free customer-support line: (888) VIV-8464.

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I need more specific Zinio support.

If you have additional Zinio-Reader-specific questions about installation, setup, upgrades, system requirements, account details, etc., contact VIV’s Zinio support liaison. You can also view Zinio’s own FAQ list at zinio.com/help.

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How do I advertise in VIVmag?

There are many exciting advertising opportunities in VIVmag, on VIVmag.com and at VIV-signature Events. For complete information, see our media kit, or click here to contact VIVmag’s sales and promotions team.

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How do I contact VIVmag about more specific needs?

Click here for an easy-to-use department-specific email contact form, as well as our toll-free contact number.Thanks again for your readership and support.

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